In order to let our customers enjoy the best service, each of the Subtextile staff is responsible for every process. Before delivery, our R&D team will conduct a print test, print quality test, paper transfer test and transfer result test. After a comprehensive inspection, all the products will be sent to the warehouse. The warehouse management team will check the package, put a label, and arrange transportation according to the customer's delivery time.
We pay attention to the package of our products, we want to offer high-quality products to our clients.
In the whole slitting process, our workers do not touch the paper roll surface, and after slitting, we use UV-resistant PP film to pack the roll and use an end cap to seal the rolls, avoid moisture go into the roll. We use 5 corrugated carton boxes to hold the roll, which can avoid the pressure onto the paper rolls. Our package quality is the same as USA and Europe standards.
Our normal packages are pallets, wooden case for LCL and FCL shipments. There are 36 rolls or 42rolls per pallet normally, and we use cardboard on the edge of pallets, and will add a wood plate onto the pallet above, which can avoid the pressure in the container, protective your paper rolls well.
For the large format 3.2m sublimation paper, we will make the wooden case for free. And will use the wooden pallet for the sublimation paper jumbo roll. For the container shipments, we normally suggest client use pallet which can protect the rolls and easy unloading. And if you want to take more rolls, our package also fine to hold the roll in a container full.
The Customer Experience Center was officially completed and put into use in January 2021.
The Customer Experience Center is mainly composed of a professional product quality inspection team, dedicated to providing customers with product information including new product development, quality testing, product reports, and providing customers with professional digital solutions. The purpose is to show all customers the printing effects, new product sample testing, and quality inspection.
In addition, we have a good after-sales service system. We can help customers adjust the ICC curve and solve the problems encountered in the Rip software. Our professional technical team will provide all customers with online and offline technical support and after-sales service, and provide customers with one-stop, cost-effective digital printing solutions The solution is to deal with, answer and use various technical problems encountered by customers in the purchase process in a timely manner.